frequently asked questions

Here you will find some frequently asked questions about our business and site. Hopefully you will find an answer to your query here.

How much is postage?

Postage to Ireland is €4.95 per delivery and the rest of the E.U. is €13.95, so the more you order the better the value.

Where do you deliver to?

We deliver to countries in the European Union.

What payment methods do you have?

Our payment processing is done through Stripe. We can Accept VISA, VISA Debit, MasterCard, Discover, JCB, American Express.

How do I contact Heat Holders Ireland?

You will find all our details here

I have forgotten my password to my account, how do I recover it?

From the homepage simply select the “My Account” menu item, on that page select the “Lost your password?” link and follow the instructions. A confirmation email will be sent to your email, just remember to check your “Junk” or “Spam” folders if it does not appear in your “Inbox”.

How long does delivery take to Ireland?

We ship using next day delivery so an order before 12pm should arrive the following day. We have no pick-ups from the couriers on Saturday and Sunday so orders over the weekend will ship on Monday to reach you by Tuesday.

How long does delivery take to the rest of the E.U.?

5-10 working days. It is difficult to be accurate due to difficulties faced by couriers in different regions right now. We have seen it take a week to deliver just 120km away from us.

Do you ship to my country?

We are shipping to European Union countries only. Soon to ship to the U.S., Canada and Australia.

Can I cancel my order?

If you cancel before we ship then yes, that is no problem. After that, unfortunately, we cannot recall a parcel.

How can I return a faulty item?

You can find instructions and rules about returns on our returns page here.

Can I change the currency on the site?

For now we only trade in Euro so no, we do not have multi-currency capabilities enabled.

Why is this frequently asked questions not helpful?

Well, as the world throws unexpected questions to us we will share the answers with everyone here. We hope that this page stays nice and small though.

Why is the language translation not complete?

We wanted to make our site more comfortable for other languages and found professional translation services far too expensive for our modest business. So we used the best artificial intelligence translation system we could find. We plan to fine tune the translations over time, until then we apologise for inaccuracies or gaps as they may occur.

Why are Heat Holders products cheaper here than other sites?

We are a small business with smaller running costs than some larger businesses. It is simpler and clearer for us to simply pass on the savings to our customers.

No Customs Duty payable within E.U.

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